The Musings of Peter DeHaan
Things that don't fit in Peter DeHaan's other four blogs!
The Musings of Peter DeHaan: Category Archive for Customer Service

Going Paperless

Stop Trying to Upsell Me

Beware the Ever-changing Fine Print

Does IVR Stand for "Idiotic Voice Response"?

My Computer Crashed!

Birthday Celebration

Email Insanity

The Highs and Lows of QuickBooks

Being a Substitute is No Excuse

Euphemisms for Broken

Amazon Reports Record Holiday Sales

Responding to Email

Take My Money, Please!

I Think I Can Wait 21 Seconds

When Customer Rewards Programs Go Bad

Is it a Scam, Bad Marketing, or Ineptitude?

The Exciting Millennial Generation

That "New Shower Curtain" Smell May Indicate Presence of Toxins

How to Skew a Survey

A Restaurant Is Only As Good As Your Last Meal

A Disconnect Between Marketing and Technology